Step by step – from enquiry to delivery
Step one - Identifying training needs
Your learning requirements will be identified and you will be able to access our service for the external sourcing of L&D providers
Step two - Accessing the service
You provide a statement of requirements and then sign the call off agreement to access the service. This is a Crown Commercial Service (CCS) requirement that will give you access to the CCS L&D Framework.
What is the Framework?
The CCS L&D Framework is the Crown Commercial Services Learning & Development Framework RM1568 that was awarded to Capita in February 2011 under a widely available OJEU notice. By signing the call off agreement you can access this Framework which enables you to be compliant with Government and European Procurement guidelines.
Step three - Capturing your learning requirement
After signing the call off agreement your Relationship Manager will contact you to discuss your needs and priorities. We will work with you to understand your training requirement which will enable us to deliver a cost effective and efficient learning programme.
If required, your Relationship Manager will also be able to discuss future training requirements with you. This will allow learning foundations to be put in place and will help shape our support of your learning.
Step four – Completing the Gateway Application form
If your learning needs fall outside of our common curriculum of courses, we will help you complete the Framework’s Gateway Application form which clearly defines your training requirement.
What is the Gateway Application form?
This is a simple form that helps to capture your learning requirements, budget and the desired timeline for your training needs.
Step five – Professional procurement
We manage the full procurement process so you don’t have to. Our rigorous procurement processes ensure government compliance.
We work with you to establish the supplier selection criteria most important to you. It may be cost, quality, experience or locality. This criteria enables us to procure learning services that meet your specific requirements, as well as being effective, high quality and secured at the most competitive price.
Step six – Procurement route
The Gateway Panel will decide on the appropriate procurement route depending on your training requirements and selection criteria.
Typically there are two procurement routes which we manage for our clients – Prime and Open Market delivery.
Click here to find out more about prime and open market procurement.
Step seven – Supplier selection
Once the procurement route has been chosen and the full procurement process has been completed, a selection of suppliers will be presented to you; benchmarked according to your supplier selection criteria.
Supplier selection takes place and the chosen supplier will be sent a Statement of Work as part of the contracting process.
Step eight – Training delivery management
We will work with you and the supplier to co-ordinate the delivery of the training programmes submitted in the Gateway.
We manage the delivery of the learning solution and we are in regular contact with you and the suppliers to ensure the smooth, efficient and effective delivery of the learning project.
Step nine – Consolidated invoicing and managed payment of suppliers
We provide accurate and consolidated invoicing; making invoicing for multiple suppliers simple, and making it easier for you to keep track of your budget.
We also manage the payment of suppliers, taking on all financial risks and helping with cash flow.
Step ten – Training analysis reporting
We provide management information (MI) so you can easily keep track who has attended what training, the savings achieved and your spend on each L&D activity.
What is included in the MI pack?
The report will include Kirkpatrick Level 1, savings and spend data. This will ensure you can accurately track and monitor training activity.