The Supplier Journey
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The Supplier Journey
The diagram below demonstrates the supplier journey:
To access Civil Service Learning opportunities, please register on our supplier portal.
On the portal you can access all current opportunities.
Once you have reviewed the documentation you can decide if you want to bid, to ask us and key stakeholders questions, and submit your proposal and pricing.
Bid evaluation and decision
The standard evaluation criteria are: quality 60% and price 40%. Departments evaluate the quality aspect of your proposal and Capita score the price, in line with the formula explained within the requirements document.
Once quality and pricing are added together, a preferred supplier is chosen and the department will then seek financial approval and submit a purchase order (PO) to Capita. This can take up to a month to be processed.
When we receive a PO from the department, the supplier management team will contact you to agree terms and conditions (available on our supplier portal to review), define what is being delivered, and confirm the order.
Event coordination and delivery
After contracts are signed our operations team will contact you and the department to coordinate the events. Our team will provide you with the Capita event reference(s) that you will need to invoice, along with venue details.
We invoice departments after the event runs and expect our suppliers to do the same. Our payment terms are 30 days after a valid invoice is sent to firstname.lastname@example.org.
Click here to download the CSL supplier invoicing guide.
Click here to download the CSL supplier invoice template.
Event evaluation and review
After each event we ask you give delegates the standard Civil Service Learning evaluation. We then send further evaluation surveys to the delegate and line manager after the event has been delivered, to review its effectiveness.